The Two Dials of Escalation:   How to Give Difficult Feedback and  De-Escalate Tense Situations

What is Presented?

In the workplace, it is easy to recognize the importance of knowing how to de-escalate situations when they become tense. However, it is equally important to know how to escalate things when necessary. That is, having the skills to voice concerns, give feedback, and address difficult situations, but to do so in a way that preserves relationships, invites collaboration, and improves overall team effectiveness.

In this two-part interactive workshop, we will explore both sides of this equation. We will learn how to both voice concerns and give feedback, and also how to de-escalate situations when the temperature gets too high. These skills can be applied directly to EAP work, and also passed on to clients to help them grow their skillset.

 

Course facilitated by: 

Tyler Drogin

PDH approval: 3 PDHs Contact Hours: 3

Who Presents?

About the Presenter: Tyler Drogin

Tyler Drogin is a Lead Peacebuilder and Program Manager for Pollack Peacebuilding Systems. In this role, he engages in peacemaking, conflict training, facilitated dialogues, leadership coaching, mediation, and more. His work focuses on helping people navigate active workplace conflicts more effectively and equipping individuals and teams with the communication skills needed to build more collaborative, peaceful, and productive organizations.

Tyler has worked with a wide range of organizations in many different industries, from local social-service non-profits to major Fortune 500 companies, as well as government agencies and departments.

Before joining Pollack Peacebuilding Systems as a Program Manager and Lead Peacebuilder, Tyler was the founding Program Director for the Peaceful Leadership Institute. In this role, he oversaw the development and delivery of the organization’s peacemaking, training, and coaching programs. He also regularly engages in child custody and co-parenting mediation for the Maryland Judiciary, as well as small claims court, community, and parent-teen mediation. He has previous experience working in the mental health and medical fields, as well as writing.

Tyler lives in Santa Cruz, California. He loves ocean sports, hiking, traveling, conversation, and spending time with family and friends. 

Learning Objectives

By taking this interactive workshop, you will walk away with:

• An understanding of the RISC factors that drive escalation, as well as escalation and de-escalation psychology
• The ability to have difficult conversations and give feedback while minimizing defensiveness
• A framework for de-escalating tense situations

 

COST

$125 Members

$175 Non Members

What are the dates for this course?

March 24 and 25th, 2026 12-1:30 PM ET

                              

How Do I Register?

Registration is EASY!  Just register by clicking below.  Space is limited to register today!

PDHs will be awarded for attendance at this event.

To register Click Here    

 

For more additional questions contact j.rochester@eapassn.org