Leadership & Management Skills for EAP Professionals

Dates: November 5, 12 and 19, 2025

Duration: Three 3-hour sessions (12-3 EST)

Platform: EAPA Zoom

Course Instructor: Tony Buon CEAP

System Requirements: Computer/Laptop/Tablet with camera and microphone, reliable internet access.

Pre-knowledge: None

Suitable for: All EAP Professionals, including Account Managers, EAP Counsellors, CEAPs, and anyone working in EAPs who need to understand the essentials of leadership and management.

The Employee Assistance Professionals Association (EAPA) is excited to offer this live, online training course by global leadership expert Tony Buon CEAP.

Course Summary:

This unique programme provides a theoretical background, guidelines on best practices, and skills development in management and leadership. The skills taught in the very practical course will enhance the participant’s competencies in the critical areas of leadership, decision-making, strategic thinking, team management, and leadership in EAP organizations.

This course gives the delegates versatile and practical tools backed up by excellent reference notes, which form a valuable reference source for the future. This course is ideal for those wishing to develop their leadership competencies.

Learning Objectives: At the end of this course, you will be able to:

• Identify and develop appropriate leadership competencies
• Recognize and use appropriate decision-making techniques
• Apply appropriate team management techniques
• List ways to continue to develop as a manager and leader of people

Course Content: This highly interactive online training programme will allow the participants to engage with this vital area. Topics covered include:

1. The difference between Leadership and management
2. Transformational Leadership

3. Characteristics of high-performing teams
4. The stages of team development
5. Steps to making an effective decision
6. Decision-making techniques
7. The Vroom-Yetton Decision Model
8. Identifying and removing “Silo Thinking”
   
9. Recognizing and overcoming false consensus in teams
10. Leadership and management in the EAP Organisation
    

PDHs Awarded: 10 hours. Nine hours of class contact and one hour of reading.

About the Presenter: Tony Buon CEAP is a Psychologist, Educator and Author. He was previously an owner/director of a leading global EAP provider, and he has taught Leadership in several leading universities up to MSc and MBA levels. He has over 30 years of experience and has worked with many of the world’s leading organizations. He presently teaches Leadership and Management skills to organizations globally. Tony was formally the International Commissioner for the EACC and has trained thousands of EAP Professionals worldwide and would love to see you join this course.